Contact
For any query relating to your order, our compounds, or our research-use terms, please use the contact details below. We aim to respond to all enquiries within one working day.
Order & Dispatch
For order status, dispatch, tracking, and delivery queries.
Email:
orders@pepti-genix.com
Returns & Refunds
For returns authorisation, damaged product, or refund queries.
Email:
returns@pepti-genix.com
Technical & Research
For certificate of analysis, batch data, or compound characterisation queries.
Privacy & Legal
For data protection enquiries, subject access requests, or legal matters.
Email:
privacy@pepti-genix.com
Postal Address
Pepti-Genix Ltd
United Kingdom
For correspondence requiring a postal address please email us first and we will provide the appropriate return address with your reference.
Response Times
Enquiries received before 13:00 UK time on a working day are typically responded to the same day. Enquiries received after 13:00, at weekends, or on UK bank holidays are responded to the next working day. Urgent dispatch queries can be marked URGENT in the subject line.
Wholesale and Institutional Accounts
Universities, research institutions, and laboratories purchasing at scale are invited to contact institutional@pepti-genix.com for purchase order, invoicing, and account terms.
For Research Use Only. We are unable to provide dosing advice, therapeutic guidance, or any information relating to use in or on the human body. All compounds are supplied for in vitro laboratory research.